AI-informed, human-led

01-Start With Your Position

The bag of shame

02-Uncover The Human Insight

Every patient taking multiple medications has a baggie tucked away somewhere—filled with prescriptions that didn't work. Each bottle a reminder of the frustration, wasted time, money, and prolonged pain of trial-and-error prescribing.

Only a human guide could help seniors let go of this familiar, albeit frustrating, cycle—and open the door to something better.

Goal: Drive adoption of a new medication optimization service among Accountable Care Organizations (ACOs).

AI-only competitors could deliver tailored medication recommendations but weren't gaining traction in ACOs. Prescribing physicians found them difficult to manage, while older poly-pharmacy patients struggled to navigate the process, adding to the burden on caregiver offices.

This founder's answer was to put a clinical pharmacist on every case, combining technology with human guidance.

AI-only competitors could deliver tailored medication recommend-ations but weren't gaining traction in ACOs. Prescribing physicians found them difficult to manage, while older poly-pharmacy patients struggled to navigate the process, adding to the burden on caregiver offices.

This founder's answer was to put a clinical pharmacist on every case, combining technology with human guidance.

Not that.

This med.

This Med,
Not That

03-Distill It Into A 6-Word Hook

The category talked technology. We talked human.

Results: Our human approach helped open a more meaningful conversation. Physician and patient participation reached 80% and 58%, respectively. Over three years, ACO adoption grew from zero to 1 million covered lives.

04-Turn It Into Unexpected Creative

And we made the human guide the hero—with a pill-in-an-arrow mark that gave the role a distinctive visual identity.

We showed the lived experience behind failed prescriptions, not just the healthcare problem.

We spoke in plain, confident language, not clinical jargon. 

Brand strategy, creative direction, 6-Word Hook
Account planning
Logo mark

Katrina Bayer
Jim Wallace
Josiah Jost